Return and Refund Policy

Effective Date: 22-09-2025

At Toolnwell, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Return & Refund Policy outlines the steps you can take.

1. Returns

• You may return eligible items within 14 or 30 days of delivery.

• To be eligible for a return, your item must be:

  • Unused and in the same condition as received.

  • In its original packaging.

• Certain items may be non-returnable (e.g., clearance items, perishable goods, or customized products).

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the status.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

3. Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same product, contact us  at brayan.thomas2006@gmail.com before sending the item back.

4. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our mistake.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Non-Refundable Situations

We may decline a refund if:

• The item is not in its original condition.

• The return request is made after the allowed return period.

• The product is listed as “Final Sale” or “Non-returnable.”

6. How to Start a Return

To initiate a return, please contact our support team with your order number and reason for return:

📧 Email: brayan.thomas2006@gmail.com