Shipping Policy
Effective Date: 22-09-2025
At Toolnwell, we are committed to delivering your order quickly and securely. Please read our Shipping Policy to understand how we handle processing, delivery, and related matters.
1. Order Processing
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Orders are typically processed within 1-3 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
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We offer standard and/or express shipping options at checkout.
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Estimated delivery time: 14 business days depending on region.
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Delivery times may vary depending on your location and unforeseen circumstances (e.g., customs delays, carrier issues).
3. Shipping Rates
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Shipping costs are calculated at checkout based on your order weight, size, and destination.
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From time to time, we may offer free shipping promotions.
4. International Shipping
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We ship to multiple countries worldwide.
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. Order Tracking
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Once your order has been shipped, you will receive an email with tracking details.
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Please allow 24–48 hours for the tracking information to update.
6. Wrong Address or Failed Delivery
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Customers are responsible for providing the correct shipping address.
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If an order is returned due to an incorrect or incomplete address, customers may be charged for reshipping.
7. Delayed or Lost Packages
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While we do our best to ensure timely delivery, Toolnwell is not responsible for delays caused by carriers, customs, or events beyond our control.
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If your order is significantly delayed or lost, please contact us so we can assist in resolving the issue.
8. Damaged or Missing Items
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If your package arrives damaged or missing items, please contact us within 7 days of delivery with your order details and photos for verification.
9. Contact Us
For any shipping-related questions, please reach out:
📧 Email: brayan.thomas2006@gmail.com